For information regarding billing, payments, and WorkCover consultations, please view our Fees Page.
Please see your doctor if you require a prescription or a referral to see a specialist.
You can call your doctor, and if they're with a patient, reception will let you know when they'll return your call. Calls are always forwarded to the Doctor in emergencies. For privacy reasons, we do not email medical records or documents.
Your doctor will tell you how to get your pathology or imaging test results. Usually, results are discussed during your consultation to explain their meaning.
At Beecroft Medical Centre, we offer medical care for individuals with diverse communication needs. We can arrange various interpreting services—just let reception know when you book your appointment if you need support for your consultation.
Although we strive to adhere to our schedule, delays may occasionally occur due to patients requiring urgent care. Please be assured that when your appointment arrives, you will receive attentive and dedicated service.
We prioritise preventive care and use a computerised recall system to monitor your health. You may receive notices for relevant preventive services. If you wish to opt out, inform our doctors or receptionist. Recalls and reminders for follow-up tests, immunisation, health assessments, and chronic condition reviews such as diabetes or asthma will be sent by phone or mail.
Your medical record is treated as a confidential document. Our practice adheres to strict policies to safeguard personal health information, ensuring that access is granted only to authorised staff members.
Beecroft Medical Centre doctors and staff are dedicated to quality patient care. We welcome your feedback and encourage you to share suggestions or concerns with staff or use the reception suggestion box. All responses are confidential. For further issues, please contact the Health Care Complaints Commission at (02) 9219 7444.
To schedule an After-Hours appointment, please call: 13 SICK / 13 74 25